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12 Questions to Measure Employee Engagement
ive years ago, The Gallup Organization began creating a feedback system for employers that would identify and measure elements of worker engagement most tied to the bottom line--things such as sales growth, productivity and customer loyalty.

    After hundreds of focus groups and thousands of interviews with employees in a variety of industries, Gallup came up with the Q12, a 12-question survey that identifies strong feelings of employee engagement. Results from the survey show a strong correlation between high scores and superior job performance. Here are those 12 questions:

  • Do you know what is expected of you at work?

  • Do you have the materials and equipment you need to do your work right?

  • At work, do you have the opportunity to do what you do best every day?

  • In the last seven days, have you received recognition or praise for doing good work?

  • Does your supervisor, or someone at work, seem to care about you as a person?

  • Is there someone at work who encourages your development?

  • At work, do your opinions seem to count?

  • Does the mission/purpose of your company make you feel your job is important?

  • Are your associates (fellow employees) committed to doing quality work?

  • Do you have a best friend at work?

  • In the last six months, has someone at work talked to you about your progress?

  • In the last year, have you had opportunities at work to learn and grow?

Originally published in Workforce Management Online, October 2003
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